Base FAQ

Base FAQ – Be-dev

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Terms & Conditions

By subscribing you are willing to receive regular marketing communication via email from Be and our family of brands. We only use your personal information in accordance with our privacy policy. Standard terms and conditions apply.

PRIVACY POLICY

BE GUARDS YOUR PERSONAL DATA

BE takes the protection of your personal data very seriously. For your peace of mind, we have put in place the highest standard of data protection encryption technology available to ensure your personal information is secure and cannot be accessed by any unauthorised party.

BE is fully compliant with the Data Protection Act of 1998 and will never share any of your personal data without your express permission.

When you place an order on BE Direct we ask for your name, address, email address and telephone number for processing the order and keeping you informed about the progress of your order.

SUPERIOR ONLINE SECURITY

BEdirect.com is a Tier 1 PCI DSS certified ecommerce provider. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard which ensures the highest level of available protection for private data used by a website.

Tier 1 PCI DSS certified websites undergo significant investment and rigorous independent security audits to ensure that customer data is properly encrypted and completely protected when transactions take place on that website.

DATA PROTECTION

BE Direct Ltd is registered as a data user under the Data Protection Act 1998. The company’s registered entry contains descriptions of the sources, uses and disclosure of personal data held by the company. Information supplied by you will only ever be used for administering your account details, and for promoting goods and services to you.

You also have a right to ask for a copy of the information we hold about you and to have any inaccuracies corrected and to tell us in writing at the address given below if you do not wish to receive marketing offers by mail, telephone or any other means. You have the right to revoke any given consents at all times.

By purchasing products from us, you agree to these terms of sale. BE has the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer. Our head office address is BE, Chiswick Green, 610 Chiswick High Road, London, W4 5RU.

BE COOKIE POLICY

What are cookies?

A cookie is a tiny text file that is automatically placed on the hard drive of your PC or mobile device by our website. These cookies allow us to identify your computer and enhance your shopping experience on our website. These cookies do not harm your computer or allow us to access your computer and do not store any personal details relating to you or your credit cards. To learn more about cookies please visit www.aboutcookies.org. This is an external website and we are not responsible for the content on it.

Why are they important?

Cookies are used to record your activity on our website. Cookies provide us with useful information on how to make our website more accessible and user friendly to you. Some of the cookies we use are essential for parts of the website to operate and without them it may alter the functionality of this website. You will still be able to browse but you won’t be able to shop on our site if you don’t enable cookies.

How to manage cookies

To get the best possible experience from our website, you will need to have cookies enabled on your computer or mobile device. Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this website may not be available to you.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link www.allaboutcookies.org

We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe website at: www.adobe.com/products/flashplayer/security

Cookies used on this website

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended

BE COOKIE POLICY

What are cookies?

Why are they important?

How to manage cookies

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link www.allaboutcookies.org

Third Party Cookies Personalised Adverts on other websites

BE Direct displays personalised adverts on other websites within our selected network. These adverts are based on what you have been viewing on BE Direct and may present you with alternative products that are relevant to you. These adverts rely on the use of cookies. The data contained within these cookies does not contain any personal information and we can also assure you that no personal information is passed on to the third party providers.

FAQ

Here are our Frequently Asked Questions.

How long is standard delivery?

Standard delivery is 1-2 working days.

Do you do next day delivery?

Yes, we do next day delivery for £4.99.

What do I do if any of my products are faulty when I receive them?

If any product is faulty, you can request a refund or exchange.

What do I do if my item is missing?

Please contact us via hey@beforbeauty.co.uk if your item goes missing.